FAQ


General

 

WHAT AM I PURCHASING FROM YOU?
Our products are Adobe Photoshop mockups. Our mockups allow you to create samples of your product or show your work in a real-world setting without actually having to create the physical product.


 
HOW DO I USE YOUR PRODUCT?
All of our products come with a help guide with details on how to use our mockups. We have also detailed the process below. Please email us if you have any other questions.

 

  1. Open file
    Open your file with Adobe Photoshop (CS6 or later)

  1. Open smart object
    In the layers panel double-click on the thumbnail titled ‘Artwork’. A new tab will open.

  1. Add artwork
    Simply place your artwork in the new Photoshop tab, save the document (cmd/ctrl s) and return to the original file.

  1. Adjust overlay
    Your artwork should now be placed. Adjust the opacity of the layers within ‘Overlay’ for best results.

  1. Save
    Save the file (cmd/ctrl s) appropriately for use.

 

HOW DO I RECEIVE MY PURCHASES?
After a successful payment you will be taken to the order confirmation page where there is a link to download your files immediately. You will also receive an email with a download link for your purchase.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit/debit cards and if you don't want to use a credit card we accept PayPal, Apple Pay and Google Pay.

 

CAN I GET A REFUND FOR MY PURCHASE?
Due to the nature of our products, we do not offer refunds for downloaded goods. If your purchase is proven defective and you notify us immediately, we will either provide a replacement/update to that item or refund your money.

 

I NEED A BESPOKE MOCKUP FOR A SPECIFIC PROJECT, CAN YOU HELP
Definitely! To request a bespoke mockup, please send us an email using the form on our 'Bespoke' page or to support@layers.design and we will get back to you.

 

I HAVE A SUGGESTION FOR A PRODUCT THAT I'D LIKE TO SEE ON THE SITE. WHERE SHOULD I SENT IT?
We're working hard to expand our library and range of products and welcome any suggestions. Please send us an email at support@layers.design and we will consider the product for future releases.

 


Licensing

 

WHAT LICENSE DO I NEED?
All of our mockups come with our Standard license. Our Standard license allows you to use our products for personal and commercial projects across, print, social and broadcast with some limitations. To find out more, please read our 'Licensing' page.

 

DO YOU OFFER STUDENT LICENSES?
We offer students a discounted educational license. To receive further details and verify your student status please email support@layers.design from your student email address.

 

Account

 

HOW DO I RESET MY PASSWORD?
To reset your password, go to the Account page and click 'Forgotten password?'. Type the email address you used to create the account and click 'Submit'. You will receive an email from us. Follow the link in the email you receive and create a new password. You can now access your account with your new password.

 

CAN I RE-DOWNLOAD MY PREVIOUS PURCHASES?
Once you purchase a product from Layers, it’s yours forever. If you lose or misplace your file please email support@layers.design and we’ll sort you out.

 

HOW DO I GET A RECEIPT/INVOICE FOR A PREVIOUS PURCHASE?
You can find the invoice for your order after the product is purchased. Simply log in to your account, go to 'Orders' and click 'Invoice' to download a PDF document with your invoice.